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Privacy Policy

This is the privacy policy of Island FM and its legal successors.

This policy explains our approach to digital information collection, storage and use in connection with all our digital content. We are committed to protecting your privacy. Island FM will ensure that it keeps all personal data you provide to us in accordance with our obligations under the Data Protection Acts 1988 to 2018 and General Data Protection Regulation (GDPR) (EU 2016/679).

We may update this policy from time to time, so please review it regularly. If you have any questions about this policy or the information which we hold, please contact us at: or write to us at:

Island FM
St Sampson
Guernsey GY2 4QQ
This policy applies to Island FM’s digital services only and not to other websites, apps, social media sites linked to or from Island FM digital services.

  1. Information Collected
    Island FM will never collect any unnecessary personal data from you and will not process your information in any way, other than as specified in this notice.

The personal data that Island FM collects varies depending on the online activity you have consented for, below lists the information Island FM may collect when you, take a survey, enter a competition or if you make direct contact with the station:

Contact Phone Number (where required for a competition entry, survey or where you contact the station via SMS or Whatsapp)
Home Address (where required for a competition entry, survey or to reply to direct contact)
Confirmation that you’re over 18 (where required for a competition entry or survey)
IP Address (To allow us geo-fence audio streams, this data is not used beyond this purpose)
Information contained in a curriculum vitae or work experience request (where sent directly to the station)
Island FM collects your personal data when you;

enter a competition
participate in an online survey
contact the station directly

  1. Lawful Basis for Processing
    We process your personal data based on the following lawful basis.

Direct Marketing emails are based on either Consent or Legitimate interest. Where we use legitimate interest, we will have completed a legitimate interest assessment where we conduct a balance test between our legitimate interests and your privacy rights.

Automatic Data Collection

Island FM uses cookies and captures IP addresses as part of the essential operation of our sites and media streams. This data is used to geo-fence our content and media streams so we can adhere to our licencing agreement regarding the broadcasting of licenced material. We also use cookies to maintain preferences you have selected, manage load balancing and DDOS mitigation these cookies are used only for this purpose and do not track you beyond our digital assets.

Marketing/Advertising Cookies

With your consent, we use marketing cookies to better target advertising and make it more relevant to you and your interests. We also use these cookies to frequechncy cap the number of times you will see an individual ad. Advertising cookies collect information regarding your use of both our website and other websites you may visit. This information allows advertising networks to target their audience.

Where consent is not provided you will still receive ads but they will not be targeted.

You can find more about Advertising cookies here

You can also have control over what third party cookies are used on your device by using tools like or

Site Analytics

Island FM uses Google Analytics to monitor the usage of its digital assets, which is an essential part of the running of any website. It provides the information we require to manage our server capacity and the popularity of our content. This information is anonymous. Please see : for more details .

Social Media

You should be aware that you may be making available personally identifiable information about yourself when you submit material to our social media pages or to other interactive elements of our digital services.

  1. Use of Personal Data
    Island FM takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

We do not employ automated decision making methods to any of your personal data under our control.

The purposes and reasons for processing your personal data are detailed below:

We collect your data to administer a service which you have subscribed to and given consent for your personal data to be processed, including inter alia Station Newsletter and/or promotional material.
We collect your data as part of a competition entry to allow us contact you regarding the competition. This data is processed based on consent.
We collect personal data to administer your personalised preferences such as news content or preferred music and services.
We collect data you provide to us when you contact us directly to respond to your specific inquiry or to administer the relevant site activity where we have a legitimate interest.
We automatically capture your IP addresses to geo-fence our content.
Comply with legal regulatory requirements and legitimate business purposes.

  1. Your Rights
    You have the right to access any personal information that Island FM processes about you and to request information about:

What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source
If you wish to make a Subject Access Request please contact

You have the right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

You have the right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records.

You have the right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

You have the right of portability – you have the right to have the data we hold about you transferred to another organisation.

You have the right to object – you have the right to object to certain types of processing such as direct marketing. (eg Newsletter Opt-out)

You have the right to object to automated processing, including profiling

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

  1. Information collected for journalistic purposes
    Under Article 85 of the GDPR (EU 2016/679), material acquired and used for journalistic purposes is exempt from certain Articles of GDPR, including Chapter II (principles) other than Article 5(1)(f), Chapter III (rights of the data subject) Chapter IV (controller and processor obligations), Chapter V (transfer of data), Chapter V1, Chapter VII and Chapter IX.

Please note that the requirement to process personal data in a manner that ensures appropriate security remains when processing for journalistic purposes.

  1. Sharing and Disclosing Your Personal Information
    We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. Island FM uses third parties to provide services regarding surveys, competitions and events; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice and are subject to the GDPR (EU 2016/679).

Island FM reserves the right to allow its data processor to perform statistical analyses of user behaviour and characteristics, in order to measure interest in and use of the various sections of its sites so as to improve design and navigation and to gather marketing information. Only aggregated data from these analyses, not individual data, will be used for this purpose.

Island FM commits to keeping your personal information confidential save that we:

use a range of data sub processing companies to help manage your information. However, we require these companies to comply strictly with our instructions and they are not allowed to use your information for their own business purposes (unless you have explicitly agreed to this). We also require these companies to have appropriate physical and technological security measures to protect your personal information.
may share your information with third parties where you have specifically agreed to this. We will not, however, sell your data to any third party.

  1. Our commitment to security
    Island FM employs appropriate technical and organisational security measures to prevent unauthorised access, alteration, disclosure or destruction of your information.

We use the following industry standard methods to protect your data:

SSL (HTTPS) across all websites
Enterprise firewalls
Unfortunately, the sending of information via the internet is not completely secure. Although we will do our utmost to protect your information, we cannot guarantee the security of your data sent to our digital services within Island FM; any sending of information is therefore at your own risk.

  1. Transfer Outside the EEA
    Island FM utilises services (or parts of them) that may be hosted/stored outside the EEA which means that we may transfer any information which is submitted by you through one of our digital services to outside the European Economic Area (“EEA”) for the below purposes:

Newsletter Subscription

Data Processor is MailChimp, more info here

MailChimp has a proven track record in providing email marketing services across the globe. They have are Trusted Certified and are Certified with the EU-US Privacy Shield Framework.

Island FM App

To access certain features of the Island FM app, users are required to create an account with personal information to sign in. This information is collected and processed by our app developer Harpoon Connect. Privacy Policy regarding our app can be found here:

Competition Forms and Surveys

Data Processor is Aiir, more information can be found here:

Events Registration Forms

Data Processor is Eventbrite. For more information:

Eventbrite are Certified with the EU-US Privacy Shield Framework.


Data Processor is SurveyMonkey. For more information:

Streaming Services

Data Processor is Sharpstream Ltd. For more information,

Therefore, when you sign up to our newsletter or enter a competition or register to attend a station event or participate in a station survey, the personal information you submit may be stored on servers which are hosted outside the EEA. Where this is the case, we will ensure that those providers use an appropriate level of protection for your information and agree to abide by GDPR (EU 201/679) by way of standard contractual clauses.

  1. How Long We Keep Your Data
    Island FM only ever retains personal information for as long as is necessary to provide a service you have consented to or to adhere to certain warranties or proof of delivery for competition winners.

Where you have subscribed to a Newsletter, we will retain your data until you unsubscribe or the Newsletter is cancelled. We include unsubscribe links on all newsletter emails.

Where you have registered for an event, we’ll retain your personal data for 13 months after the event as a record of attendance.

Where you enter a station competition, we’ll retain your data for 12 months after the successful competition of the prize or event in the case of tickets.

We have retention policies in place to meet these obligations.

  1. Complaints
    In the event that you wish to make a complaint about how your personal data is being processed by Island FM, or how your complaint has been handled, you have the right to lodge a complaint directly with the Data Protection Commissioner and Island FM.

The details for each of these contacts are:

Pan Island Station Director
Island FM
St Sampson
Guernsey GY2 4QQ

Office of the Data Protection Authority
St Martin’s House
Le Bordage
St. Peter Port
Guernsey GY1 1BR
Policy Version Updated 24/10/2019