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Jersey Awards

We are back and bigger than ever!
Thursday 20 April 2023

2023 Awards Sponsor

  • The Customer Service Awards 2023, refreshed, revamped and presented to you by Island FM & Channel 103

    After a hiatus of four years, there’s more reasons than ever to praise our Island’s hard workers. We look forward to welcoming you to The Customer Service Awards 2023 in Jersey on Thursday 20th April at the Royal Yacht Hotel.


    About the Customer Service Awards

    The awards are open to everyone in all the Channel Islands: Jersey, Guernsey, Alderney, Herm and Sark.

    It is nice to be nice

    The Customer Service Awards acknowledge the value of those people who go above and beyond in our communities.

    2023 AwardS categories:

  • Professional Services
  • Accommodation
  • Retail
  • Food and Drink
  • Leisure and Tourism
  • Individual Employee
  • Sole Trader
  • Digital
  • Start Up
  • Charitable
  • Special Recognition
  • Team
  • What our winners had to say:

    In an ever increasing world of artificial intelligence and automation, excellence in customer service has become more relevant and important than ever before.

    Celebrating these skills with the Customer Service Awards highlights their value to the community and our island brand.

    Murray Norton

    CEO, Jersey Chamber of Commerce

    Insurance Corporation recognises the importance of customer service as it is at the heart of what we do ever day. These awards recognise the local service that individuals or companies are providing to local people and that’s why these awards are so important.

    As a local employer it is also really important that we give back to the community and that is why we were delighted to sponsor one of the awards this year.

    Michelle Arundale

    , Insurance Corporation of the Channel Islands

    I would highly recommend the awards as a way of motivating and rewarding any team and giving them a competitive target to aim for and raising the standards of customer service.

    We went into the awards process without having any idea of how to win one and what strategy to adopt but it turns out that just getting the team members to buy into an ethos of anticipating and exceeding the needs of our guests and getting the guests to testify was enough. A truly memorable evening.

    Steve Hayes

    General Manager, Hotel Christina

    Congratulations on yet another hugely successful awards this year, and for raising the profile of good customer service on our islands. The awards are now certainly at that stage where they have grown enough to consider where you go next – how exciting, and well done to you!

    Ricky Davey

    Managing Director, Roberts Garages, Jersey

    At Lloyds Bank we strive to provide excellent customer service, putting our customers first and the Customer Service Awards is a great initiative to sense how our customers are feeling. We were absolutely overwhelmed with the generous comments and responses from all our customers. The daily focus and responses received provided our teams with a sense of pride and motivation to do well and when we were nominated as finalists for three categories it was a time for celebration!

    To win the ‘Best Team’ category was amazing and was the icing on the cake for everything we aim to achieve for our customers. This initiative is inspirational for colleague engagement which in turn benefits our customers.

    Kate Cousins

    Manager of Service, Lloyds Bank


    About the Customer Service Awards

    The awards are open to everyone in all the Channel Islands: Jersey, Guernsey, Alderney, Herm and Sark.


    Frequently asked questions:

    The awards ceremonies are held in Jersey and Guernsey. Dates and full details of each are published on the website under each island’s information page.
    The Customer Service Awards ceremonies are always friendly, fun and informal. They take place from 5.45pm to 8pm and are by invitation only.

    The awards are open to everyone in all the Channel Islands: Jersey, Guernsey, Alderney, Herm and Sark.

    There are two different types of award:
    Public nominations
    Each year, the general public is asked to nominate an individual or team who they feel has given them excellent customer service. This can range from a self-employed gardener, to a supermarket worker, to a team in a high street bank; if you remember them for the right reasons, and they made you feel ‘WOW’, then they deserve your nomination.
    Corporate submissions
    Companies can submit their own entries in a number of categories each year and full details are announced at the start of the nomination period. Winning can bring a number of advantages, including enhanced publicity, peer recognition, attraction of quality staff and recognition brings a clear advantage against competitors.

    The Jersey and Guernsey Customer Service Awards are an annual event designed to celebrate customer service excellence on the Channel Islands. They recognise individuals and teams working in all industry sectors for going that extra mile.

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